Services

Ally Support Services

If your website is your dream house, think of Ally as your upgrade and repair crew — fine-tuning features, conducting UX research, making iterative feature improvements, or patching holes you didn’t know were there. Where there’s a digital need, there’s Ally.

Meet Ally

Ally is Oomph’s digital care program. We call it Ally because we’re on your side and at the ready, keeping your site up-to-date with your most critical business goals and the ever-evolving technology landscape — without sacrificing stability and security. 

Expand your capacity

Stop checking boxes. Ally has recurring maintenance covered, freeing up your team to focus on the strategic tasks that enrich your business and your bottom line. 

Enjoy peace of mind

Say no to stress and yes to Ally’s proactive approach. We’ll monitor your site to ensure it remains stable, secure, and up-to-date — no nightmares needed.

Extend your forecast

If you’re ready to move beyond maintenance, we’ll keep our eye on the future — helping define your site’s most critical needs and the resources it’ll take to address them. 

Ally Support Tiers

Ally can flex to meet your website’s unique needs, whether that’s ongoing technical maintenance and security updates or hands-on consulting and strategic support.

Ally Now

Includes:

  • Core CMS Updates
  • Module/Plugin Security Updates
  • Ticketing System Access
  • Support Tickets (unlimited)
  • Technical Audit (annual)

Ally Now+

Includes:

  • Core CMS Updates
  • Module/Plugin Security Updates
  • Ticketing System Access
  • Support Tickets (unlimited)
  • Technical Audit (1 per year)
  • Dedicated Project Manager
  • Professional Service Hours (up to 40/mth)
  • Strategic Planning (1 per year)

Ally Next

Includes:

  • Core CMS Updates
  • Module/Plugin Security Updates
  • Ticketing System Access
  • Support Tickets (unlimited)
  • Technical Audit (1 per year)
  • Dedicated Project Manager
  • Strategic Planning (2 per year)
  • Professional Service Hours (up to 80/mth)

Ally Enterprise

Includes:

  • Core CMS Updates
  • Module/Plugin Security Updates
  • Ticketing System Access
  • Support Tickets (unlimited)
  • Technical Audit (1 per year)
  • Dedicated Project Manager
  • Strategic Planning (4 per year)
  • Professional Service Hours (custom)

Existing Oomph customers: Contact your Account Manager to review the best option for your support needs.
New Customers: Contact our account managers to start a new Ally partnership.

Contact For pricing

Frequently Answered Questions

Using a support ticket, our experts will help answer any questions you may have about using your CMS to manage your website content or we can help liaise with your hosting vendor in the case of a website outage.. Please note that requests that involve coding changes will require professional service hours to complete.
We will respond to your request within 48 business hours to better understand the issue and create a plan for resolution. However, it may take more than 48 hours for our team to complete the full task. In the case of a website outage, we will do our best to respond as quickly as we can but we always recommend you first check with your hosting provider.
Professional service hours allow the Oomph team to engage with your website more strategically and proactively in high-priority areas. You can use your professional services to get support with user research, UX and UI design, custom development, analytics, and technical SEO consulting.

If your project requires more hours than your monthly support level includes, we’ll work with you to create an additional scope of work to cover the difference.
Even the most well-maintained websites need periodic updates or enhancements. If you need more support with your website, we’ll work with you to create a separate scope of work. Please note that your project must require at least 20 professional service hours to initiate a new scope. We can also combine multiple new services to help you utilize those hours to the fullest.
The right plan for you depends on the size and complexity of your website. Websites with thousands of pages of content and over a hundred modules would require a higher level of support like Ally Next or Ally Enterprise. If you have a smaller site with limited modules, Ally Basic or Ally Basic Plus may offer the coverage you need. Websites with thousands of pages of content or hundreds of modules typically need a higher level of support, like Ally Next or Ally Enterprise .

Our team will work with you to select a plan that’s appropriate for your website and business needs.

Speak with an Ally Advocate

Don’t settle for an agency when what you really need is an Ally. Complete the form below and a team member will reach out. Required fields are marked with an asterisk(*).

"*" indicates required fields

First and Last name, please
Business or entity name
This field is for validation purposes and should be left unchanged.